Shipping & Returns

Shipping

We use Australia Post for shipping Australia wide. Enjoy free standard shipping on all orders over $100! Subscription customers receive a free upgrade to express post on all orders (for the price of standard delivery) plus free express post over $100.

When purchasing (either as a one off order or recurring subscription), please allow enough time for delivery to your location. As Mums we know how important it is to have full tummies and never run out. Please see our suggested delivery times below.

Due to the impact of COVID-19 our delivery partners are experiencing some delays, so we highly recommend express post to ensure your order arrives on time. For your peace of mind, all deliveries are contactless and all warehouse, post and courier staff adhere to a strict COVID-safe management plan which includes enhanced hygiene protocols.

If you have any queries regarding your order please contact us at hello@mumamoo.com.au

Shipping Rates & Expected Delivery times:

Price Delivery Time Metro Delivery Time Regional
Standard Shipping (1 tin)
South Australia $10 1-4
business days
3-14  business days
Rest of Australia $10 7-14 
business days
7-14 business days
Standard Shipping (orders over $100)
South Australia Free 1-4 business days 3-14  business days
Rest of Australia Free 7-14  business days 7-14 business days
Express Shipping (1-2 tins)
Australia wide $14 1-4 business days 1-4 business days
Express Shipping (3-6 tins)
Australia wide $14 1-4  business days 1-4 business days


* Purchases over $300 (up to 25 tins) are considered a bulk purchase and bulk shipping rates apply:
Bulk Shipping Standard $35
Express Shipping Standard $45

Returns

We want you to enjoy every purchase of mumamoo. As food items such as milk formula and milk drink are consumable, they cannot be returned for refund or exchange. Health and safety is of the utmost importance to us and we ensure every tin we send, has been stored in safe and appropriate conditions. Our mumamoo lid is tamper proof and when opening, please always ensure the seal is in tact.

If for any reason the goods you receive are damaged or not delivered in the correct quantity, please contact hello@mumamoo.com.au